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Nomusa N
1 reviews | Active since Jun 2022
16 Nov 2022, 15:04
DSV canceled my delivery twice without any valid explanation or reason
DSV canceled my delivery twice without any valid explanation or reason. They also did not communicate about the delivery before cancelations. Delivery was finally made after countless calls with them and no valid reason was given the two cancelations. So if I did not follow up or track the delivery the order would have been canceled as a result of two unsuccessful delivery attempts
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DSV Road's replyOfficial
16 Nov 2022, 15:15Good day Nomusa Nkumane,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
DSV Road's reply16 Nov 2022, 15:15
Official
Good day Nomusa Nkumane,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management