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Puleng M
1 reviews | Active since Apr 2024
09 Apr 2024, 16:00
DSV biometrics
Hi I recently did an upgrade online with MTN on 26Marcg and on 4April upon delivery of my parcel I couldn’t receive the parcel due to biometric my fingerprints couldn’t be verified on the DSV biometrics machine, now stuck without a phone i call MTN they tell me they still waiting on DSV when i call DSV they tell me they waiting for MTN to give instructions what to do with my parcel worst experience of my life n wats worse is i still have another parcel that is coming through this week which still need biometric then what will happen
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DSV Road's replyOfficial
09 Apr 2024, 16:12 Good Day We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
Best regards,
DSV Road's reply09 Apr 2024, 16:12
Official
Good Day We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
Best regards,