AG
Afikile G
1 reviews | Active since Feb 2022
29 Sept 2022, 09:17
DSV biometric system failure.
DSV and MTN promised to deliver my phone today and when they arrived, the biometric system failed now I am told I must wait a few days they will deliver again and using the same biometric system that continues to fail.
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Replies (2)0
Replies (2)
DSV Road's replyOfficial
29 Sept 2022, 10:10Good day Afikile Asonele G, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply29 Sept 2022, 10:10
Official
Good day Afikile Asonele G, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
AG
Afikile G's updateReviewer Update
29 Sept 2022, 12:14I am still waiting on you to contact me, I tried calling your Port Elizabeth office and I am kept on hold the whole time with no agent to help me. I have given up on the phone.DSV and MTN can keep it.
AG
Afikile G's update29 Sept 2022, 12:14
Reviewer Update
I am still waiting on you to contact me, I tried calling your Port Elizabeth office and I am kept on hold the whole time with no agent to help me. I have given up on the phone.DSV and MTN can keep it.