WS
Willemien S
1 reviews | Active since Aug 2017
01 Feb 2023, 12:00
DSV bank card delivery
I received an sms from DSV on the 19th of January stating that my bank card, which will expire at the end of January, will be delivered in 3-5 business days. Nothing happend. Same sms was received on the 23rd. Nothing happened. My card has now expired and DSV is just pulling up their shoulders saying that it will take an indeterminate amount of 'hours' for my card to be back in the system and they can't promise anything regarding delivery time. This is shockingly poor lack of service
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Replies (2)
DSV Road's replyOfficial
02 Feb 2023, 12:38Good day Willemien,
We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply02 Feb 2023, 12:38
Official
Good day Willemien,
We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
WS
Willemien S's updateReviewer Update
03 Feb 2023, 17:09So my card would have been delivered today. I made arrangements to be at home to receive it and nothing happened. After being on hold 3 times for 15 minutes I was informed that DSV is unable to reach their own driver and that when they finally did reach him, he just said he had poor service. Poor service is absolutely correct, but falls very short of my actual experience. DSV management said in their reply they'll attend to the case but nothing was done, so it's just lip service to mitigate a bad review without any actual steps taken.
WS
Willemien S's update03 Feb 2023, 17:09
Reviewer Update
So my card would have been delivered today. I made arrangements to be at home to receive it and nothing happened. After being on hold 3 times for 15 minutes I was informed that DSV is unable to reach their own driver and that when they finally did reach him, he just said he had poor service. Poor service is absolutely correct, but falls very short of my actual experience. DSV management said in their reply they'll attend to the case but nothing was done, so it's just lip service to mitigate a bad review without any actual steps taken.