DSV Bad Service for FNB Card Deliveries

Bad systems and service. I got an sms to say FNB card being delivered between 8am and 5pm and then another one later that driver is on the way. No driver arrives so I try to call. No phone number on sms to call or tracking option. I get a call the NEXT DAY to say delivery was unsuccessful. No phone call on the day. Nothing. I am told the problem is not on DVS's side because the driver sent a photo of a house. After two phone calls and 20 minutes, we establish that the driver was at the wrong house. I am then given a slot the next day or I can "escalate" and pay the undefined costs for the same day service. I organised 2 days to ensure someone available to collect and now I need to do a third day. I would never use DSV and I think FNB shouldn't either for their card deliveries. I am sure FNB thinks everything is fine because no one actually knows their real success rate on deliveries - FNB or DSV because they don't care if their system doesn't work. A picture of a house with a black gate and everything is OKAY? Every second house on my street has a black gate. Why didn't I get a phone call that he was outside? He was next door...