DSV BAD SERVICE AND POOR COMMUNICATION

All I can say is mtn must find another company to work with bcz this DSV IS USELESS. Ive been waiting for my parcel since last week they don't call or write any sms or even an email, they don't send any tracking no. I even called mtn regarding this matter and they told me that this company is claiming that they called and my phone was off but to my surprise I don't have any sms or any missed call so plzz DSV DELIVER MY PARCEL, I WANT MY PHONE B4 I GIVE BIRTH TO MY FIRST BORN KERE I WANT TO TAKE PICTURES OF MY NEWBORN BABY WITH THAT PHONE STRAIGHT FROM HOSPITAL PLZZ TOGGG