Dsv Bad service

I've been waiting for my delivery since last week, with no calls or updates from them about what's going on... Last week friday i decided to call and find out what's going on & i was told that my package had been placed on hold because of phone numbers been changed blah blah,...Okay fine We comfirmed numbers and i was told that it was now active and i should wait for them to call to arrange for delivery... Since then I've been waiting