DSV Bad client service.

DSV has retained my bank card for three business days. I submitted a request for a card replacement on Wednesday, March 26, 2025. On the same day, DSV contacted me, and we arranged for delivery on Wednesday, March 27, between 8 AM and 10 AM. However, no one arrived, nor did I receive any communication. I had to reach out to DSV to inquire about the situation, and I was informed that someone would call to reschedule the delivery, but no one did. This morning, I called again and was told that I would not receive my card until Monday, March 31.

Why must I invest my time in calling to arrange a service for which I have already paid? DSV has failed to fulfill their commitments, and it has now been over 72 hours since they have had my bank card. I am now expected to wait an additional four days for delivery!