MS
Marius S
1 reviews | Active since Nov 2009
26 Aug 2021, 18:59
DSV arrive wring day and then miss delivery time slot on correct date- not #WIN team
DSV arrives on wrong date and then when it is on correct date DSV arrive late - no apology no communication that driver will be late. The day’s planning was done around the time slot - then tjey don’t arrive. Woolworth uses DSV to deliver parcels. Customer must select specific date and 3 hour time slot. I thought that Woolworths selected #WIN service providers to support the Woolworths brand
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DSV Road's replyOfficial
27 Aug 2021, 08:20Good day Marius S,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
Kind Regards,
DSV Management
DSV Road's reply27 Aug 2021, 08:20
Official
Good day Marius S,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
Kind Regards,
DSV Management