DSV Appalling service

Appalling service by DSV still waiting for my parcel to arrive after being told I could expect to receive it the previous week ! Been sending emails back and forth and calling the call center with the sale consultants being unable to provide me with a reason why I have not received my parcel. When I track the parcel I get a notification of "poor delivery address" - How come none of the staff thought to call to confirm the delivery address ?? This is what happens when you dont put your client first. I would never recommend DSV courier services to anyone.