DSV and Zando - together a disaster!
I placed an order with Zando on 07 December, which was dispatched from Cape Town on 13 December. To date, 27 December, it has not been delivered to me in Joburg. The Christmas gifts it contained are now irrelevant.
Zando tell me they have escalated it with DSV several times. Eventually they suggested we go through to DSV in Centurion ourselves and collect the parcel. Which we are doing today.
You don't want to be using this company if you need to get anything anywhere fast. Their service is shocking.
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DSV Road's replyOfficial
27 Dec 2019, 10:28Good day Barbara,
We apologise for the inconvenience we have caused you. The relevant executive team is looking into this to ensure this kind of service does not happen again.
The team has been informed regarding collecting of your parcel.
Kind regards,
DSV Management
We apologise for the inconvenience we have caused you. The relevant executive team is looking into this to ensure this kind of service does not happen again.
The team has been informed regarding collecting of your parcel.
Kind regards,
DSV Management
DSV Road's reply27 Dec 2019, 10:28
Official
Good day Barbara,
We apologise for the inconvenience we have caused you. The relevant executive team is looking into this to ensure this kind of service does not happen again.
The team has been informed regarding collecting of your parcel.
Kind regards,
DSV Management
We apologise for the inconvenience we have caused you. The relevant executive team is looking into this to ensure this kind of service does not happen again.
The team has been informed regarding collecting of your parcel.
Kind regards,
DSV Management