DSV and UNISA sucks

I registered with unisa and waited for my study material and i was ****** throughout the waiting process and lost my phone. Had togo to unisa (dispatch) as i know that the courier driver would have tried to call and unable to find me.i was told that my study material was unsuccessfully delivered and its not in their counter.i managed to call DSV and they told me that my material was received by the guy called SILENCE without any identification,which is known to the driver as a security.i dont even know SILENCE.

The feedback email from DSV frustrate me more because it doesnt sounds like they treat this matter as sense of urgency. I need to start with my assignment and going back to unisa dispatch sounds useless. DSV management should just try to emphasise to their drivers the importance of identifying a person receiving parcels, now SILENCE cannot be traced only known by the driver.he (driver) should have just took the parcel back to unisa dispatch rather than wasting my hard earned registration money on his friend(.SILENCE). The follow ups,feedbacks emails could take some time and thats not what i want now. I need my study material ASAP. The response feedback that i receive its not enough. Time is no more on my sight.