Dsv and their staff are a joke

The staff in this company don't know what their doing... I've spent 30 minutes calling different numbers given to me by their staff which shows a lack of knowledge and what's going on in there. I spoke to someone by the name of Ishaan in customer services around 4:30pm today and he gave me a number to call which does not even exist ********** ..then I called back and another lady their gave me a number to call to try and track my parcel ********** and that baldy thing does not work... I've type all the info and it doesn't work. Very very very poor customer experience especially using it for the first time...