TM
Tim M
1 reviews | Active since Nov 2020
05 Nov 2020, 19:18
DSV And the delivery of a Discovery credit card
I would rather not have a Discovery credit card if I have to deal with DSV again.
DSV Couriers (on behalf of Discovery) has not managed to deliver my credit card since it expired in March this year (2020). (Naturally Discovery has continued to charge me for a card I don't have).
DSV Has not delivered the card on the days they arranged with me, let alone between the specified times. I am self employed, so staying home to wait for a courier is costly to me.
DSV gave me exactly the same excuses as they did a few years back when my previous Discovery card expired.
There is really not a rating low enough for DSV.
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Replies (1)0
Replies (1)DSV Road's replyOfficial
06 Nov 2020, 08:30Good morning Tim
We apologise for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologise for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply06 Nov 2020, 08:30
Official
Good morning Tim
We apologise for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologise for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
