MB
Marcel B
1 reviews | Active since Jul 2017
23 Aug 2022, 10:53
DSV and MTN - horrible combination
I waited forever for DSV to deliver my MTN parcel. On delivery today their new biometrics device fails. I have just been told that I can wait up to 10 days for another delivery attempt and if it fails again my contract with MTN will just be cancelled. Rude service, faulty devices. If you put your fingerprint on the device there is a big line going down in the middle of the print. The driver just said it might be scratch on the sensor.
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Replies (2)
DSV Road's replyOfficial
23 Aug 2022, 10:59 Good day Marcel Bommeli,
Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply23 Aug 2022, 10:59
Official
Good day Marcel Bommeli,
Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's replyOfficial
25 Aug 2022, 14:45Good day Marcel, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards,DSV Management
DSV Road's reply25 Aug 2022, 14:45
Official
Good day Marcel, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards,DSV Management