DSV ABSA card delivery service atrocious

DSV the worst courier service ever!! I have been had my absa card for 2 weeks now. 1st delivery date was I Friday, I get a text, stay home and no one comes or bothers to call me for an explanation until Monday. On Monday, I get told that they don't know what happened and can only deliver on Wednesday, Wednesday comes and goes, I did get an sms that they're on the way and no one came. Next call comes on a Friday, to arrange a delivery as if it's a new case. The lady I speak to says she's doesn't know why but will escalate it. When I ask for details of where I can call to find out what's going on, she says that she doesn't have a number for me, she doesn't know. I find it hard to believe that the contact centre doesn't have any information. I'm the one left without a card and all the inconvenience that it comes with. Absolutely no regard and so unprofessional. It's the second time I've needed a card delivered and it's the exact same experience, it's just last time they even failed to deliver at the branch on said date, I thought them coming to me would be better, only to be here again.