SB
Siya B
1 reviews | Active since Nov 2022
14 Nov 2023, 15:58
DSV
Kgabo Modisha has the worst customer service. His attitude and tone in our email exchange was completely off. He asked for documents, I sent them and he asked for them AGAIN. I lodged a complaint 3 week ago about a parcel that went missing back in April. One would think that they'd check the camera footage to see if the parcel did in fact make it to their depot, but no. Everyday is the same email the says they're waiting for feedback from their manager who has not made a single attempt to contact us to reassure us that he's attending to the matter.
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DSV Road's replyOfficial
14 Nov 2023, 16:02 Good day We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply14 Nov 2023, 16:02
Official
Good day We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management