SB
Siya B
1 reviews | Active since Nov 2022
30 May 2023, 15:15
DSV
If they're not damaging our parcels, they're separating our shipments. They'll send two parcels today, then the rest the following day(if you're lucky). DSV Durban called my customer yesterday to get the correct delivery address. The customer gave it to him. The customer not only has not received his shipment, but when I called DSV, they said they have no record of an address change and only a few parcels from the shipment were sent out. Horrible company, horrible drivers, horrible operations managers who seldom (if ever) answer their phones or reply to emails, horrible dispatch, horrible service. DSV treats small PAYING companies like they're doing them a favor.
Helpful (0)
Replies (1)0
Replies (1)DSV Road's replyOfficial
30 May 2023, 17:46Good day Mpume, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply30 May 2023, 17:46
Official
Good day Mpume, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
