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uQ
ursula Q

1 reviews | Active since May 2015

11 Jun 2018, 18:32

DSV -

2 months ago DSV employees negligently damaged my parked car with a trolley jack. To date DSV have confirmed fault however have avoided recrifying this matter by having the claim settled. I have spoken to numerous people at DSV and even their insurance company and all they do is pass the buck. This is absolutely disgusting from this organization and the people I have dealt with. This organization has no morals or standards. I will never consider using them after witnessing this terrible behavior.

0
Replies (5)
DSV Road
DSV Road's reply12 Jun 2018, 09:03
Official

Good day,

Please accept our apologies for the inconveniences we have caused you.

Please will you provide us with your contact details and tracking number on this email address *** to ensure this is attended to as soon as possible.

We will investigate further once we have received more information.

Kind regards,
DSV Management

Best regards,

uQ
ursula Q's update12 Jun 2018, 09:17
Reviewer Update
This proves you haven’t even read this post by requesting a tracking number!
DSV Road
DSV Road's reply12 Jun 2018, 09:31
Official

Good day,

Apologies for that mistake, we have read and understood your post. Please will you email *** and please also include your previous correspondence with DSV regarding your damaged car and claim.

Kind Regards

DSV Management

Best regards,

uQ
ursula Q's update12 Jun 2018, 18:07
Reviewer Update
Email has been sent this afternoon. Now I await your feedback and this 2 month issue has been dragging and maybe it can finally be resolved and my car door can get replaced. Feel free to get hold of Kgomotso Ratsela at DSV or third party claims that told me to phone DSV and Aon who told me they do not handle liability claims anymore for DSV.
uQ
ursula Q's update03 Jul 2018, 18:20
Reviewer Update
Update status on this complaint. 3 July2018 - vehicle still not repaired.