IC
Ilse C
1 reviews | Active since Aug 2020
01 Apr 2021, 14:56
DSV
DSV is the worst ever courier company in South Africa, they never collect a booking the same day, which means that you get your parcels later then you expected. I will not refer them to anyone to courier a package for them EVER.
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Replies (2)
DSV Road's replyOfficial
01 Apr 2021, 15:04 Good day Ilse.,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply01 Apr 2021, 15:04
Official
Good day Ilse.,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
IC
Ilse C's updateReviewer Update
01 Apr 2021, 18:55DSV Management
So I get a call, the lady tells me, she will be investigating the matter, only to call me back blaming DSV's tools for the delay. I will only be receiving my parcel the 6th of April 2021, because of their tools not picking up my booking, I will not be getting my parcel before Easter weekend, like it should have been. Someone will be phoning me for the delivery on the 6th, DSV insults their customers intelligents. The parcel should have been here on the 1st of April 2021. DSV will never see me again. There is other courier companies that will not mind the business. The only DSV employee I will thank, is Shunny from the Newcastle branch, he tried everything to help get the parcel here, the rest of the route and customer care, do not care about their customers.
So I get a call, the lady tells me, she will be investigating the matter, only to call me back blaming DSV's tools for the delay. I will only be receiving my parcel the 6th of April 2021, because of their tools not picking up my booking, I will not be getting my parcel before Easter weekend, like it should have been. Someone will be phoning me for the delivery on the 6th, DSV insults their customers intelligents. The parcel should have been here on the 1st of April 2021. DSV will never see me again. There is other courier companies that will not mind the business. The only DSV employee I will thank, is Shunny from the Newcastle branch, he tried everything to help get the parcel here, the rest of the route and customer care, do not care about their customers.
IC
Ilse C's update01 Apr 2021, 18:55
Reviewer Update
DSV Management
So I get a call, the lady tells me, she will be investigating the matter, only to call me back blaming DSV's tools for the delay. I will only be receiving my parcel the 6th of April 2021, because of their tools not picking up my booking, I will not be getting my parcel before Easter weekend, like it should have been. Someone will be phoning me for the delivery on the 6th, DSV insults their customers intelligents. The parcel should have been here on the 1st of April 2021. DSV will never see me again. There is other courier companies that will not mind the business. The only DSV employee I will thank, is Shunny from the Newcastle branch, he tried everything to help get the parcel here, the rest of the route and customer care, do not care about their customers.
So I get a call, the lady tells me, she will be investigating the matter, only to call me back blaming DSV's tools for the delay. I will only be receiving my parcel the 6th of April 2021, because of their tools not picking up my booking, I will not be getting my parcel before Easter weekend, like it should have been. Someone will be phoning me for the delivery on the 6th, DSV insults their customers intelligents. The parcel should have been here on the 1st of April 2021. DSV will never see me again. There is other courier companies that will not mind the business. The only DSV employee I will thank, is Shunny from the Newcastle branch, he tried everything to help get the parcel here, the rest of the route and customer care, do not care about their customers.