Drivers always being hijacked

A week later, no communication for a product that I'm currently being billed for but isn't in my possession. Why should it he my responsibility to follow up with you ? At this point I think legal action will suffice, can't be taken for a **** any longer.. replace my product that your driver supposedly lost during a hijacking yet this seems to recurring phenomena. I want my product within the next 48 hours..

. .and I've only seen people of colour complaining about your services, racial targeting? Please clarify