Driver ****d phone call, now I have to reschedule

DSV made an appointment with me for my FNB card delivery last week. I get the SMS with the booking. Yesterday I get an SMS stating the driver is out with my delivery. Later I get a message saying delivery will take place between 4 and 6 PM. NOTHING. No delivery, no communication what so ever. Later I get an SMS stating I missed the delivery.

YOU missed the delivery, not me! I took of from work to get the ****** card. My cameras send me a notification when someone is at the gates, I received nothing. When I called in this morning, I was told the driver did in fact try to call me, yet the call was less than a second? Clearly your diver is fabricating evidence to cover his ass. This is unacceptable.

When I called in again, after I was told that I would get a call back from you guys, I was told that if I want my card delivered today, I will be charged. WHAT THE ****? YOU made the mistake, you messed my day around, now you expect me to pay for it? FIRE your useless driver, give real service to customers, and dont try to blame them for it. Useless!