Draw Card

<p>FNB, why do you still use this courier to deliver cards?</p> <p> </p> <p>I was contacted last week with regards to the delivery of my replacement card, and delivery was arranged for Tuesday between a specific time. </p> <p>I WAITED AT WORK FOR 2HOURS for a driver that never arrived and didn't contact me. </p> <p>Today I'm phoned again to reschedule. The best they can do is next week. </p> <p>After a lot of pressure on my behalf, they finally compromise to tomorrow. Whether or not this will happen is luck of the draw at this point. </p> <p> </p> <p>How is there a lag time like this when the error made has been your fault? Where is the responsibility? </p> <p>Looking through hello peter I find this to be a common trend. </p> <p> </p> <p>Is is anyone taking responsibility to discipline the people who are not adhering to their work schedules, and how is there no attempt at all to make amends when there has been this shortfall? </p> <p> </p> <p>So disappointed. </p>