Don't use DSV - loosing parcels and taking no responsibility for it

I have an account with DSV and and compelled to write and warn other people not to engage with this company. Their are other courier companies out there willing to deliver a service at affordable prices. This is my story: In April this year, DSV lost one of my parcels. I went through the normal canals to report this - logging a incident at the helpdesk etc. After some weeks I noticed that status is still unchanged and that my parcel is indeed lost. Contacted the helpdesk again. They said that they do not have any feedback and that they suggest we books the incident again. Well...this cycle repeated itself about 4 times. I later started engaging with a branch manager. Same story - logging a incident , getting a number etc.....It is now September and still waiting. When I contact the helpdesk now, they do not even remember such a incident being logged. I spoke to a guy at the control room of DSV who said to me - "Aa don't contact the helpdesk - they are useless". Yep, In their own words.