LP
Lorraine P
1 reviews | Active since Dec 2014
25 Mar 2015, 13:58
Don't call back
My husband called UTI this morning with both our reference numbers for new Sim cards from MTN which were due to be delivered. He tried a number of times and kept getting an answering service. When he did get through he was firstly cut off then got through again and reception put him to the wrong person. He called back and when he complained the woman said she would get a manager to call him back but nobody has bothered to call. My husband told the woman we were going to report this to Hello Peter and he was told to go ahead. Not impressed at all with this service.
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DSV Road's replyOfficial
27 Mar 2015, 10:56Hello mobsolunhappy,
Thank you for notifying us about your recent experience with the UTi Mounties Contact Centre.
We have listened to the call recording and agree that the agents concerned were unprofessional. We have taken disciplinary action and provided the agents with further training.
This is not the kind of service we would like to offer to our clients and we assure you that all measures are put in place to make sure that this kind of incident does not happen again.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
UTi Management
Thank you for notifying us about your recent experience with the UTi Mounties Contact Centre.
We have listened to the call recording and agree that the agents concerned were unprofessional. We have taken disciplinary action and provided the agents with further training.
This is not the kind of service we would like to offer to our clients and we assure you that all measures are put in place to make sure that this kind of incident does not happen again.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
UTi Management
Best regards,
DSV Road's reply27 Mar 2015, 10:56
Official
Hello mobsolunhappy,
Thank you for notifying us about your recent experience with the UTi Mounties Contact Centre.
We have listened to the call recording and agree that the agents concerned were unprofessional. We have taken disciplinary action and provided the agents with further training.
This is not the kind of service we would like to offer to our clients and we assure you that all measures are put in place to make sure that this kind of incident does not happen again.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
UTi Management
Thank you for notifying us about your recent experience with the UTi Mounties Contact Centre.
We have listened to the call recording and agree that the agents concerned were unprofessional. We have taken disciplinary action and provided the agents with further training.
This is not the kind of service we would like to offer to our clients and we assure you that all measures are put in place to make sure that this kind of incident does not happen again.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
UTi Management
Best regards,