Doesn't deliver on time

My bank, Discovery Bank uses DSV to deliver bank cards, the parcel is out for delivery but no one contacted me to make the delivery and I have been home the entire day. At 4 pm I called the delivery department they then called the driver and he/she assured me that he would call me when near the area to make the delivery but did he call? NO! Did he deliver my card? NO! A whole bank card galavanting when it is supposed to be delivered! This is absolutely nonsense I have used CCD Couriers with FNB for card deliveries and they are always on time. Discovery Bank should really consider changing its delivery network. Furthermore, I want to file a formal complaint against the driver who gave me false hope and failed to deliver my bank card!