AN
Anuschka N
1 reviews | Active since Jun 2017
24 Oct 2019, 12:03
Does my MTN parcel require a passport before it can be delivered????
I'm really disappointed. Why am I waiting this long for my MTN parcel? I was told it takes 5 business days but that is clearly not the case. I've been told that the parcel is in cape town and when calling back all they advise is that someone will call me back. I called in again today and no one has gotten back to me but was promised multiple call backs of which I received none! what is the hold up and why is there no direct line for Cape town branch????
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Replies (2)
DSV Road's replyOfficial
24 Oct 2019, 12:13Good day ****chka N,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query.
Kind Regards,
DSV Management
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query.
Kind Regards,
DSV Management
DSV Road's reply24 Oct 2019, 12:13
Official
Good day ****chka N,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query.
Kind Regards,
DSV Management
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query.
Kind Regards,
DSV Management
AN
Anuschka N's updateReviewer Update
24 Oct 2019, 12:49I have seen this automated reply on every single person's complaint and I hope that this will truly be resolved.
AN
Anuschka N's update24 Oct 2019, 12:49
Reviewer Update
I have seen this automated reply on every single person's complaint and I hope that this will truly be resolved.