SJ
Siba J
1 reviews | Active since Aug 2009
13 Aug 2020, 11:16
DOCUMENTS WERE NOT COLLECTED NO REFUND AS PROMISED
On 6 August I called DSV to collect a document from me to pension fund company in Randburg they transferred me to very unprofessional company. They sent tempalte to sign so they can allocate a driver to collect the docuement. I paid same day sent proof of payment to MARIE VAN STADEN *** ***. 7 August I took my documents to Postnet Monday this woman promised to refund me when I follow up she says I am rude, can I have my money back
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DSV Road's replyOfficial
13 Aug 2020, 11:29Good day Siba
We apologise for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch shortly to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologise for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch shortly to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply13 Aug 2020, 11:29
Official
Good day Siba
We apologise for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch shortly to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologise for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch shortly to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's replyOfficial
14 Aug 2020, 15:12Good day Siba We are pleased that a DSV Manager has spoken with you today and we hereby confirm that you have been refunded in respect of the unsuccessful delivery transaction with MJ Couriers. We again apologise for the inconvenience caused. Best regards DSV Management
DSV Road's reply14 Aug 2020, 15:12
Official
Good day Siba We are pleased that a DSV Manager has spoken with you today and we hereby confirm that you have been refunded in respect of the unsuccessful delivery transaction with MJ Couriers. We again apologise for the inconvenience caused. Best regards DSV Management