Do not use DSV courier. Very poor service.

Purchased a parcel online and the supplier has a account with DSV logistics. When I tracked the parcel on DSV's online tracking site, I noticed that the status of the parcel did not change and was stuck at the Upington branch. I phoned the branch and used the telephone number as on the website. The phone number was out of order. Then I contacted the Kimberley area management site for the Northern Cape and the person rep**** that it is not their problem and that I should follow up with the Upington branch manager. She gave me a cell number. Needless to say, the number was not working. I contacted the Kimberley branch again and they are not answering the phone. I phoned the call desk for DSV and the answering service rep**** that they have large call volumes and will call me back. Well, it has been a day now and no one has phoned me. Very poor service!