Dissatisfied Unisa student

I have not received my study material till date,I have lost my phone and currently not in possession of a laptop. I am in desparate need of your help because I need the hard copy of my study materials in order to do my school work,I am being taken helter skelter by DSV because my study materials have apparently been sent to the wrong person. My question is how does DSV allow someone to sign and collect a package without checking if they are the rightful recipient of the materials. I have been waiting for almost a month for my delivery. I am extremely dissatisfied and disappointed by this level of service and I believe DSV can do better and should not in any way delay Unisa students or any other customer.

Your prompt assistance in this regard will be highly appreciated.

Regards Dikeledi