DISSAPOINTMENT

ALWAYS delays, they never collect with in you specified times evan if you give pre alerts the previous day!! , simple instruction like it is very urgent please collect within time fram 9 am -2pm when i track online at 1:45 i will see no attempt has even been made, try calling dsv customer service they assure me they will inform the operations team but guess wot it is ALREADY TO LATE if i book a specific date and time then ensure the parcel gets colleced on that date and within that time, why do i always have to call and follow up and ALWAYS it ends up with collection being the day after i booked or even later, all they do is apologise instead of improving their terrible service. if i book same day express and pay so much extra money guess what the parcel gets delivered the next day only so why evan have same day express option, you have continuously let me down and complaints always fall on deaf ears, very unhappy customer!!!