Dissapointed by bad service and customer care

UTi & UNISA works together to distribute study packages for students. We were awaiting such a package since the 19 of January 2015 , given the fact we spend most of our time at work - we supp**** my working address. This address receives and sends packages daily and is situated in a well known business park .<br> Seeing that the package was coming from JHB we allowed some lenience that it might be slightly late. <br> It is almost a month later and we have still not recieved it. We were told that the address we gave was not valid, which is impossible. We then still decided to be the better person and gave the home address and assured that someone will be there. We were promised that it would be delivered last week and Friday - Nothing happened. UNISA then contacted us to ask if we have received the study pack yet, and they had to get involved. It was promised that it will be delivered the 9th of February and still nothing arrived. Yet everyday we receive packages. I ordered more study books from Take-a-lot and they are delivering it today. Why is it that such terrible service is delivered from UTi?! Please note that we still have not received the study pack as to date. <br> Get it together UTi