disrespectful service

Hi Lizzy,

I have ordered my FNB card at the sandton branch and last week Tuesday I have received call from DZV consultant that my card will be delivered on Thursday and nothing was received .

I waited the whole day and on Friday I contacted DSV again and I was told that my card will only be delivered on Saturday , I have received sms confirming the card will be delivered Saturday

Up to date I have not received anything from DSV and I have called to enquire and stayed on the line for more than 1h45 minutes holding

I have been asking people monies since I cant do anything on my FNB APP and online as it card verification and tired of asking people money as no one believed I will give their monies back

I have requested for a complaint department number and while awaiting for the email or number Thandokazi nghona comes back to me and ask me if I can wait for my card to be delivered on Tuesday and seems like there is no sense of agency

FNB advised that the card will be delivered within five working days and now is the second week and no call from the company or driver to explain a change of time or apologize for being late. Now I'm cardless for 2 weeks already waiting on this one delivery, Utterly disappointed in the inefficient, slow, disrespectful service

Regards