Displeased customer

I did an upgrade with MTN they use DSV as their courier company. Today a driver was sent which I was required to give him a copy of my ID and the original. Upon his arrival I produced what was required of me yet he needed a marriage certificate (I do note that my surname has changed) Yet the way the driver went upon saying this was not very polite. I had to ask the driver to refrain from being rude to me more than once. He told me how I think I'm pretty and he had no time for this. he told me how he is subcontracted (which was non of my business) and he had other things to do. This is when I was trying to tell him that I was not advised of the certificate( I don't go around carrying it in my bag right). The service I got from this driver has been appalling. he then threw my ID and copy on the ground and drove off. I've never been so displeased in my whole entire life. If these are the kind of people you associate your business with, it's a shame