Dispicable Service.

DSV called me a week ago about delivery of my bank card which they said would be Thursday between 11-13:00 which they didn't deliver. My bank emailed me saying DSV couldn't reach me, I let them know I gave DSV my alternative number as my number is temporarily unavailable. My bank relayed the message and DSV called me on my alt number, I unfortunately could not take the call and called them back. When I called back I spoke to Sellina Masisa to arrange for delivery , she said she needed to call me back on the unavailable number when I asked why she said "to arrange delivery" I let her know that's why I was calling and she said delivery could only be arranged on that number 🥴 unless my bank said otherwise. I let her know my bank had relayed this message and provided them with my alternative number. I asked to speak to her manager and she put me on hold for an ungodly amount of time to come back and tell me her manager was not available and would call me back on the unavailable number, I asked her to put me through to any manager, again she put me on hold to come back and say no one was available to talk to me. I honestly don't know why Discovery still gives business to this unprofessional company ,this totally ruins the exceptional customer service I always receive from my bank.