SS
Salok S
1 reviews | Active since Nov 2011
12 Feb 2021, 12:25
Dishonest and Unreliable
Dishonest. Made appointment for Thursday, asked for my locations throughout the day. Ni deliveries made. On following up, I am informed by the consultant, Yanger Molotsi, that I was contacted by the driver. When I dispute this alternate fact, I am told that the driver could not deliver because there was no network coverage. (did he contact me, or was there no network?) The initial consultant changed my delivery address from home to work, to accommodate his trips, but then uses the excuse that my delivery adress is in a remote area,, as my work address is in a remote area, so he is unable to deliver. Since when is Klerksdorp a remote area
Helpful (0)
Replies (2)0
Replies (2)
DSV Road's replyOfficial
12 Feb 2021, 12:27Good day Salok,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply12 Feb 2021, 12:27
Official
Good day Salok,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
SS
Salok S's updateReviewer Update
12 Feb 2021, 13:40Companies that are service driven are defined not only by their service, but by their service recovery response when there is a service breakdown.
Whether or not the outcome is to the customers favour, the response, speedily and professional, will often sway the customers perception.
I must concede that the response in this case, albeit not yet fully resolved, was professionally expedited by Chris William, Yanger and team.
Impressed.
Definite Review on the initial stars given is warranted.
Whether or not the outcome is to the customers favour, the response, speedily and professional, will often sway the customers perception.
I must concede that the response in this case, albeit not yet fully resolved, was professionally expedited by Chris William, Yanger and team.
Impressed.
Definite Review on the initial stars given is warranted.
SS
Salok S's update12 Feb 2021, 13:40
Reviewer Update
Companies that are service driven are defined not only by their service, but by their service recovery response when there is a service breakdown.
Whether or not the outcome is to the customers favour, the response, speedily and professional, will often sway the customers perception.
I must concede that the response in this case, albeit not yet fully resolved, was professionally expedited by Chris William, Yanger and team.
Impressed.
Definite Review on the initial stars given is warranted.
Whether or not the outcome is to the customers favour, the response, speedily and professional, will often sway the customers perception.
I must concede that the response in this case, albeit not yet fully resolved, was professionally expedited by Chris William, Yanger and team.
Impressed.
Definite Review on the initial stars given is warranted.