1 reviews | Active since Oct 2018
Disgusting service from DSV
worse service from this company where couriering a card is concern. was told that delivery will take place within 3 - 5 business days from 21 Sept and 2 Oct i'm still waiting for the card. when i called the agent (01 Oct 2018) advised the card will be delivered the 02 Oct between 12pm - 2pm however when i called again the 02 Oct the story changed and delivery will take place the 3 Oct and i was ignored on the line and call dropped. i wasn't rude or subjective any way.
Thank you to Thobile Duma for escalating the matter
Good day Mark,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
Good day Mark,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
Good Day,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel, as well as for the lack of urgency from our staff.
We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
DSV Management
Good Day,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel, as well as for the lack of urgency from our staff.
We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
DSV Management