Disgusting Service at DSV

The service is disgusting, UNISA dispatched my study material to them on the 13th of February till today they still haven't delivered. I went on to their website on the 19th of February. And then one of the consultants (Nthabiseng Ramperi) called me back and told me maybe my parcel is still in the warehouse somewhere and I must relax because they have 6 days to deliver my parcel and it is not 6 days yet. She then said she will follow up the following day on the 20th but till now she hasn't even bothered to contact me back. On the 21st I did the same thing, went on to their website because when you call no one answers the phone. Another consultant by the name of Jazelle Trollip emailed me and said she can't find my parcel. Who's fooling who here? What am I expected to do? I tried on countless times to call her but till today they don't answer. Very disappointed with their service.