Disgusting service

Absolutely shocking service. Been waiting for my phone delivery for over 1 week. First, they get my number wrong. Correct it with them more than once and still not updated on their side. Finally gets rectified, tell me it will be delivered today. Wait all day, call them just after 4pm to check what's happening. Get told driver on route. Wait longer, goes past 5. Call them again, now to be told driver was unsuccessful delivering. No one was home. Yet I was here. No hoot, no phone call to me was made, nothing. Now no one is available to help, been told by national call centre, I have to wait til Monday. This was meant to be a gift of which now I have to disappoint the person it was intended for, due to Dsv's negligence and there is no reasonable solution. Sorry Sir no one at the Durban branch is available. Haibo, do the branch manager's not have cell phones? What's the point of an after hours call centre, if they have no access to branches and can't provide you with answers? No customer service here. I would not recommend this courier to anyone if you looking for professional service.