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Tina B
1 reviews | Active since Jun 2014
04 Nov 2022, 07:56
Disgusting Service
DSV driver arrives to deliver my phone from MTN,with a faulty fingerprint device!So I didnt get my phone!And I've read other peoples reviews and it seems faulty fingerprint devices are a DSV thing everywhere.MTN needs to change to a better courier service or lose customers.My ID card and proof of residence are in order,perfect.But no DSV drivers drive around all day with packages they wont be handing over to recipients,because apparantly the fingerprint device is faulty!Disgusting service
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Replies (2)
DSV Road's replyOfficial
04 Nov 2022, 08:08Good day Tina Bouwer, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply04 Nov 2022, 08:08
Official
Good day Tina Bouwer, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
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Tina B's updateReviewer Update
04 Nov 2022, 09:25Within minutes of posting this review I recieved a call from DSV to deal with the delivery,thank you for your quick response and help.And it was shared with me that MTN wants biometrics done with delivery of phones,and that sometimes the fingerprint devices are faulty,DSV is resolving this problem with MTN.I'm sharing this with others so that they know and I hope it helps them,I didn't know until today.Thank you again DSV,I'm relieved that all got dealt with so effeciently
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Tina B's update04 Nov 2022, 09:25
Reviewer Update
Within minutes of posting this review I recieved a call from DSV to deal with the delivery,thank you for your quick response and help.And it was shared with me that MTN wants biometrics done with delivery of phones,and that sometimes the fingerprint devices are faulty,DSV is resolving this problem with MTN.I'm sharing this with others so that they know and I hope it helps them,I didn't know until today.Thank you again DSV,I'm relieved that all got dealt with so effeciently