DISGUSTING SERVICE

On 16th November I was ****** of my wallet containing my VISA card. On calling VISA to report the card ******, I was advised that I would have my new card within 3 to 7 working days. After chasing VISA 3 times I was assured last evening that special arrangements would be made to get my replacement card to me. Today I am called and again put through all the security questions and then told by the \operator"on the phone that they will require proof of address and copy of my ID. My proof of address is in the form of a rental statement which states my name and address"