Disgusted with the delivery guys

Good day i recently ordered from woolworths and on check out i was asked for delivery date and time so i chose 16 October time slot 2pm to 5pm.

at 1;35pm my husband called me to say the guys from woolies where at security gate to deliver so i heard the dog barking and was feeding my one month old hence the reason i said 2 as i know her feed is at 1:30pm so it took me about 2 min to go outside my dog did not want to be tied up he was performing as someone was by the gate and had my 1 month old baby in my hand as i was feeding her so when i got to the gate i opened it a little so the dog couldn't run out or attack the guys, when opening the gate i first said hello and apologized for not being able to open the gate fully as my dog didn't want me to tie him up or go inside the house the guy did not greet me back just gave me the parcel and gave me a form to sight as i only had my right had available i took it and asked where to sign , he said there just pointing but not showing me so i said in sorry i didn't see where you pointed where should i sign he said there rudely so i took the form and signed where i taught i should when giving him the paper back he look at it and asked me if i am stupid can i not read so i told him i asked you where to sign you couldn't show me properly so i signed where i taught i should, he than again said you stupid whats your problem sign again he became very aggressive and i got very scared so i told him i will give u the excess code can you please leave, he said no i will don't be stupid you so young just sign so i said i will call security please leave as he was becoming more aggressive during this time the driver was just sitting in the car. i said again please leave or i will call security he said do whatever the blady hell you want i dont ****EN care im not going. im not scared of anyone!!! if it wasn't for my dog he would of pushed the gate and hit me he was becoming so aggressive. so i called security. while waiting for security he was performing getting in and out the car swearing. when the security guard was coming the driver got out and said are you samishka i said yes he said is this your number i said yes all the details are correct it mine, by that time the security guard was by my gate so i told him please can you escort these people out as they don't want to leave but before i could finish the driver started peaking loudly in his language and than told the guard in English "she doesn't want to give us the code to leave" which was lies . during all of this i had my 1 month old baby in my arms.

Eventually they left, all shaken up and crying as none of my neighbors were around they were all at work i was traumatized and scared and shaking i called DSV call center spoke to a agent(Raymond) told him what happened and was crying one way. he told me someone will call me back he will lodge the complaint. ( NO FEEDBACK TILL TODAY)

The next day they came back when my husband called to say DSV was at the security gate i told him not to open as there was no reason to come back i called security and told them to collect whatever parcel but not to let them in. than immediately i called DSV back asked to speak to Raymond as now i was terrified why are they bac****! the lady said he is on a call so asked her to please tell him to call me back URGENTLY as i did not know what they came back for!!!( they deliberately did not give me both my parcels but because i was so shaken up i didn't notice)

Till today NOTHING NO FEED BACK ABSOLUTELY NOTHING!!!!!!!!!!!!!!!! IF THIS IS THE TYPE OF EMPLOYEES DSV HAVE ITS SHOCKING , AND I WILL BE TAKING THIS FURTHER!!!!!!!!!