Disgusted By DSV COURIER

On 12th June 2019, my husband needed to courier a parcel to Klerksdorp. We utilised DSV as our courier company of choice and dropped of the Parcel at the DSV locker at the Engen Garage at Woodmead Sandton. He went there just after 3pm, and the gentleman at the garage said it's next day service and that is exactly what we paid for. So give or take we knew the parcel would reAch our client by Thursday.

Opon speaking to our client on Thursday 13 June, we were informed that the parcel hadn't been received as yet. That's when I called DSV Call Centre, who then informed me that the parcel hasn't been picked up from the locker and the parcels are picked up every day at 3pm, so the consultant assured me the parcel will be picked up today and delivered Tommorrow (Friday) to the client

Friday 14th, came and still no parcel at the client, I then called the DSV Call Centre again, and the consultant said there was a technical problem and the parcel was only picked up today (Friday) and be delivered (Saturday)

Today is Tuesday 18th June, I called DSV Call Centre this morning and the consultant assured me that the driver has the parcel and it will be delivered today, I asked to speak to the manager, who was busy on another line, I was told he wil call me back.

It's now 2.30 pm, my client hasn't recieved my parcel and no manager has contacted me, I made another call to the beloved DSV Call Centre, to track the parcel and speak to the manager, who was again busy. The agent gave me the number for DSV klerksdorp to call and find out time of delivery, the number doesn't go thru.

DSV Courier is full of empty promises with pathetic customer service. They make you pay for next day service and 3 business days later we still waiting for our parcel to reach our client.

Disgusted by DSV