Disappointing service

Good day,

I am writing to express my serious dissatisfaction regarding shipment IWLNS***4, which was scheduled for delivery to Durban Food *****s Market today, Wednesday, 2 April.

This shipment was booked and staged for delivery, yet it is clear that it was neither dispatched nor delivered as agreed. What is even more concerning is that both yourself and your team committed to providing feedback, but no communication was received.

This is now the second time this week that your team has failed to execute, and these repeated lapses are directly costing us money and impacting our business operations.

I require an urgent resolution to this matter. The parcels must be delivered without further delay, and DSV needs to engage with Food *****s Market to make the necessary arrangements to ensure acceptance of the delivery.

Additionally, I must highlight that the lack of urgency and accountability from your staff is unacceptable. As a long-standing customer, the level of service we have received is extremely disappointing.

Please treat this matter with the urgency it deserves and provide immediate feedback on:

The reason for the failed dispatch Confirmed delivery plan and timeline Corrective measures to prevent recurrence I expect a prompt response.