Disappointed with the service at DSV

My package was set to arrive to 25 April 2024 and when I saw it was getting late. I called and they **** and said the driver was trying to get hold of you the whole day. My phone was never off, nor have a received missed calls or an sms from the driver. I have been receiving calls today with no connection problems. When I was trying to express how disappointed I am with their service, they hang up on me. I have never experienced such unprofessional behaviour from a courier company before and to say I’m disappointed is an understatement.