DISAPPOINTED DSV CUSTOMER SERVICE

I am writing to express my disappointment with the poor customer service I received from DSV representative," Ziningi Luthuli", who was supposed to deliver my study materials. The lady in question displayed a dismissive and unprofessional attitude towards me, which was completely unwarranted.

The issue began when she entered my complex through the garage, as intended. However, instead of calling me to confirm her arrival and request directions to my specific unit, she falsely claimed that she had been driving around the complex, unable to locate my address.

What's disturbing is that she was supposed to call me upon entering the garage, so I could provide her with directions to my unit. Her failure to do so and subsequent false claims are unacceptable.

When I questioned her about not calling me, she became agitated and threatened to abandon my delivery or return it to the school, citing her dwindling fuel supply. The conversation ended abruptly when she hung up on me.

I'm extremely disappointed, as I've had positive experiences with previous DSV delivery personnel. They would typically arrive at my door without issue. Unfortunately, Ziningi Luthuli's behavior fell far short of my expectations.

I expect a higher level of service and respect from DSV representatives, and I hope that you will take necessary steps to address this issue.