tB
tumisho B
1 reviews | Active since Jan 2021
27 Dec 2023, 12:55
disappointed
I received an order on the 21st of december had all my rica documents and I was advised its a paperless delivery by the DSV driver and the call center agents , 7 days later the sim card is still not working and am told by mtn I have to visit the store. I am just beyond irate rn ,honestly this is bad service @ its best. I called more than 10 times and I was told the issue is escalated to who ?
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DSV Road's replyOfficial
27 Dec 2023, 13:56Good day Jeff, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply27 Dec 2023, 13:56
Official
Good day Jeff, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management