MO
Micaela O
1 reviews | Active since Sept 2022
03 Jun 2024, 15:38
Device delivery
I had a delivery that took place on the 28th May from MTN however, due to biometrics not working, the parcel could not be delivered I've been calling everyday for assistance to DSV as well as MTN, eventually I got assistance from MTN, they've forwarded an email to Dsv and CC'd me in on the email to my surprise DSV is now saying they haven't received any email confirmation at all from MTN however I have proof.
The agent I spoke to by the name Rochelle @DSV needs to go for training as she clearly was of no assistance. The manager who refused to take my call at DSV needs to do better and take ownership. I expect my parcel delivered tomorrow 04th June or else I will complain to the ombudsman.
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Replies (3)
DSV Road's replyOfficial
03 Jun 2024, 16:00 Good day , We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
Best regards,
DSV Road's reply03 Jun 2024, 16:00
Official
Good day , We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
Best regards,
MO
Micaela O's updateReviewer Update
04 Jun 2024, 12:04Still haven't received any feedback or assistance from Dsv next step will be the ombudsman
MO
Micaela O's update04 Jun 2024, 12:04
Reviewer Update
Still haven't received any feedback or assistance from Dsv next step will be the ombudsman
MO
Micaela O's updateReviewer Update
04 Jun 2024, 16:26The say is over and yet no response from anyone!
I guess I'll take the next step then. I'll post about your **** service on every social media platform.
I guess I'll take the next step then. I'll post about your **** service on every social media platform.
MO
Micaela O's update04 Jun 2024, 16:26
Reviewer Update
The say is over and yet no response from anyone!
I guess I'll take the next step then. I'll post about your **** service on every social media platform.
I guess I'll take the next step then. I'll post about your **** service on every social media platform.