HJvV
Hantie Jansen van Vuuren
1 reviews | Active since Feb 2014
30 Aug 2021, 12:13
Deteriorating service from DSV
I used to get such good service from DSV Road, but unfortunately something has changed. On 18 August, I booked a collection in Sasolburg for a parcel going to the Eastern Cape. It is now the 30th and the parcel has still not been collected. I have phoned numerous times and every time I am promised that they will collect on the same day, but it's all just empty promises. I have now eventually booked a collection with DHL instead. #WIN
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Replies (2)
DSV Road's replyOfficial
30 Aug 2021, 12:16Good day Hantie J,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply30 Aug 2021, 12:16
Official
Good day Hantie J,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
HJvV
Hantie Jansen van Vuuren's updateReviewer Update
02 Sept 2021, 06:49Thank you DSV. My parcel was collected and delivered fast with no further issues.
HJvV
Hantie Jansen van Vuuren's update02 Sept 2021, 06:49
Reviewer Update
Thank you DSV. My parcel was collected and delivered fast with no further issues.