Deserve zero stars

I have received the worst service from this company. Supposed to receive my SIM card last week between the hours of 1pm-3pm, didn’t hear anything from them and then called to find out what was happening. On the phone for 22 mins with them putting me on hold, to be told that the driver is running late. Asked for an ETA, and then suddenly told that the driver would not be coming because his machine isn’t working. Arranged for after hours delivery next day, driver arrived and I spent 1 hour with him, machine still not working and him not getting support from people he was calling. He left with my parcel. Called yesterday by DSV, and asked for escalation for delivery today, then called by them again TWICE, asking me the same things and delivery confirmed for today. Guess what? NO DELIVERY. called them again now, only to be told parcel is still awaiting escalation. How? The 3 people who called me yesterday were doing what then? I am sooo frustrated by this company, they are so unfair and unreliable